Posts tagged marketing tips
FREE Webinar: How to Turn Your Phone Calls into Profits
Jul 5th
Did you know that 20 to 30 percent of potential new patients are lost during the first phone call to your practice? We’ve found that 9 out of 10 practice offices have poorly-trained front desk staff who can’t convert those inbound calls into consultations, and fail to meet the patient’s needs. You could be losing thousands of dollars in missed revenue!
Join us for a FREE webinar, “How to Turn Your Phone Calls Into Profits“, co-sponsored by PracticeDock and Cosmetic Image Marketing now ON-Demand
This one-hour webinar will provide you with essential tips and advice for training your staff to convert those callers the first time. We’ll show you how your staff can make the right impression with every call and tell you which skills your staff needs to bring that caller into your doors.
Your staff needs your help and physicians, practice managers, and front desk staff are invited to attend this event!
You and your team will learn how to:
- Answer patient inquiries more effectively – and book more appointments as a result
- Handle pricing questions smoothly
- How to ask for the appointment
- How to sound more like a professional and less like a pushy salesperson
- Treat patients the way they need to be treated
BONUS: The first 50 people to register will receive a free laminated phone guide: 5 Phone Fixes to Double Your Conversions
Free marketing consultations, contact one of our PracticeDock online marketing specialists.
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Top 5 Things Doctors Forget to Do after Spending Money on Marketing
Mar 1st
Whether you’re investing a few hundred or a few thousand dollars into your practice marketing projects, you’re probably expecting some sort of return within a few weeks. While some marketing strategies can deliver instant results, the majority require a long-term commitment and ongoing efforts.
There are very few “hands off” marketing methods that actually work for doctors and practices. We work with doctors across all specialties and found that many forget about some key steps right after executing their marketing campaign.
Here are five things doctors forget to do after spending money on marketing:
- Forgetting to ask for the source. Whatever marketing method you choose — whether it’s online advertising, television, radio, or direct marketing — make sure to ask the client “Where did you find us?” or “How did you hear about us?” Doing this consistently will give you a good idea of what types of marketing methods are working and which are not.
- Ignoring potential customers. Even when someone contacts your office to ask a question, you have to treat them like they are a potential customer. If they decide not to get a procedure for themselves, they probably know at least five people who are looking for a doctor. Maintain a high level of customer service so you keep attracting the right types of clients.
- Forgetting to capture contact information. Even when someone isn’t booking a treatment or procedure, it’s essential that you capture their name, email address, phone number, and even mailing address so you can follow up with them at a later date. You must keep populating that marketing database with current and potential client information. Once you have these, you have to follow data protection rules and make sure you’re not just “spamming” your contacts. Always give these contacts the option to “opt out” of future promotions.
- Overlooking the value of email marketing. Email marketing is one of the most powerful ways to nurture patient leads and will also support your branding efforts. Be consistent with your email campaigns so you can generate some high-quality leads for a relatively low cost.
- Forgetting to ask for a referral. Always take the time to ask a satisfied patient for a recommendation, online review, or even a referral. This is one of the most effective ways to increase your client base and ultimately, build your business.
Need help with your practice marketing campaign? Talk to one of our PracticeDock marketing specialists today!
More content you may be interested in:
- 5 Ways to Make an Email Newsletter Your Best Sales Tool
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- Train Your Staff to Secure More Appointments with Call Tracking
- How to Make a First Impression that Attracts More Patient Leads
Mobile Devices More Popular than PCs for Web Surfing in 2011
Jan 19th
Doctors and medical professionals across all specialties are looking for new, effective ways to connect with patients. While you might have already invested in a professional website and are busy building your online presence, your patients could be tuning in to their mobile devices — not their personal computers.
According to Meraki’s recent Wi-Fi usage statistics, mobile device usage overtook computer usage for connecting to Wi-Fi networks in 2011.
Mobile devices like the Apple iPhone and Android smartphones now account or just about 58 percent of Wi-Fi devices. PCs account for about 36 percent, which means more consumers (and patients) are using their mobile devices when searching for information on the Web, connecting to social networks like Facebook and Twitter, and for reading reviews and testimonials about different businesses.
If you don’t have a mobile version of your website, it might not even show up on mobile devices like tablets and smartphones.
This means other doctors are able to snap up patients who are using mobile devices to search for doctors or treatments in their area. Only a handful of doctors have already joined the mobile bandwagon to offer a mobile version of their website that appears on tablets and smartphones. These sites are “downsized” versions of the original site, allowing the site visitor to navigate only the main pages and get the key information they need.
Still, full websites are still accessible on tablets and smartphones, but they are not always as user-friendly as on a personal computer. Having a professional-looking website is still essential for attracting patients and creating a strong online presence. As more patients spend online time on smartphones, tablets, and other mobile devices, it’s becoming increasingly important for doctors to have a strong online presence — and even a mobile version of their website available.
Need help building an online presence? Talk to a PracticeDock online marketing specialist about website and mobile packages designed specifically for doctors, dentists, and medical professionals.
More content you may be interested in:
- Train Your Staff to Secure More Appointments with Call Tracking
- Need Help Marketing Your Practice Online?
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